Cornerstone of Hope, Inc. (COH) provides administrative and staffing services to non-profit organizations in the Western Kentucky Region. As such, COH has a Transportation Advocate (part-time) position available to be assigned to work at the Merryman House located in Paducah, KY.

WORK SCHEDULE: Monday-Thursday 8:30am-3pm

Qualifications: High School Diploma or Equivalent

Skills: Ability to maintain a good public image of the program through a high level of professionalism. Knowledge of dynamics of domestic violence and be at least 18 years of age. Ability to relate to a wide variety of people utilizing program services and be able to work well in stressful situations. Ability to work flexible hours whether scheduled or called in (including holidays). Must demonstrate ability to utilize Microsoft Office programs and the use of general office equipment. Commitment to the mission of the agency.

Responsibilities:

1. Follow agency policies and procedures, licensing, and Member Service

Standard (MSS) requirements.

2. Familiarize clients with agency services and assist with appropriate referrals as needed.

3. Be a role model for appropriate behavior for positive communication, support, and daily activities.

4. Answer crisis line, complete crisis calls, LAP’s, intakes and exits as needed

5. Responsible for compiling client exit satisfaction surveys and making reports to appropriate staff, Board and/or funding sources as requested.

6. Maintain Client Care Center client board and proper records and documentation for all clients and activities (i.e. shift change logs, sign-in/sign-out log, phone log, etc.)

7. Assist advocacy staff in client case management as requested.

8. Responsible for managing and maintaining all Client Care Center supplies, filing/storage systems, and equipment.

9. Responsible for assisting the Director of Crisis Response in the training of new employees as the duties relate to the operations of the Client Care Center.

10. Participate in all-staff mandatory meetings as requested including but not limited to weekly case management meetings and/or staff development meetings.

11. Attend all mandatory training as approved by immediate supervisor.

12. Provide clerical support to administrative management team and assist with special projects as needed.

13. Provide clients access to their medication and maintain all proper documentation via a sign-in/out procedure.

14. Document client interactions/services provided via the Osnium Data Collection System.

15. Accurately and consistently, utilize the Client Flow Charts and ensure all client paperwork is completed and entered into the Osnium Data Collection System within 48-hours of the service.

16. Maintain a trauma-informed approach to all client interactions and environments as applicable.

17. Perform other duties as assigned (i.e., appropriate chores including cleaning, copying, filing, etc.)

18. Remain in the CCC until the relieving staff person arrives to ensure the Center is staffed at all times.

19. Ensure clients follow guidelines to ensure optimal healing environment for all residents.

20. Assist clients with completion of Emergency Protective Orders where applicable and/or 24-hour access to such orders.

21. Provide scheduled transportation to shelter clients as assigned.

22. Demonstrate proficiency of Agency policies and Procedures, Hazardous Communications Plan, Blood Borne Pathogens plans as verified by Director of Client Services, or the Assistant Director of Client Services.

23. All employees are expected to assist with Client Care Center/Crisis Response coverage as requested by Leadership to ensure adequate support for clients and fellow team members.

24. Other duties as assigned.

Job Type: Part-time

Education:

• High school or equivalent (Required)

Experience:

• Microsoft Office: 1 year (Preferred)

Work Location: In person