Clinic Support Coordinator

LivWell Community Health Services, Inc.

1903 Broadway St.
Paducah, KY 42001

Job Description:


The Clinic Support Coordinator is a key member of the clinic team that utilizes EHR software to coordinate services such as checking out patients, scheduling appointments, and obtaining/forwarding medical records. The Clinic Support Coordinator is detail-oriented and resourceful in completing all assigned duties and must be proficient at multi-tasking.


  • Check-out clients - access/view provider notes as patients are seen and schedule follow-up appointments, forward tasks/messages (To Do's in the EHR) to appropriate staff, and work in conjunction with the medical assistant to schedule lab work as ordered by providers.
  • Coordinates the flow of different departments through patient encounters
  • Obtains signed authorization from patients as needed to obtain pertinent medical records requested by the providers; explain process and policy to patients
  • Requests/obtain medical records for active and incoming new clients
  • Conducts follow-up on incomplete referrals to obtain medical records needed for the continuation of care
  • Scans records/pertinent documentation for inclusion in clients' medical charts
  • Forwards appropriate medical records/lab results upon request from outside sources in accordance with policy
  • User-define applicable screening results (mammogram, pap smear, colonoscopy, etc.) once such records are received
  • Complete initial patient intake and schedule new patient appointments
  • Complete "To Do Tasks" sent from Clinic Team after charts are reviewed, plus complete all individual "To Do Tasks" as assigned
  • Checks incoming medical faxes consistently throughout the day and handles appropriately
  • Follows up on outstanding lab orders by calling patients and lab facilities as needed
  • Prints encounters and requested information from providers the day before in preparation for each clinic
  • Attends all primary care meetings and all staff meetings.  May be asked to attend other meetings as directed by the Clinic Manager
  • Trains and certifies to perform rapid-rapid HIV testing
  • Attends both satellite clinics held each month.  Conducts all assigned activities for designated satellite clinic - primarily check-in and check-out duties
  • Obtains records from online portals - reviews and scans into patient's chart
  • Assists front office with phone calls - provides efficient and professional telephone services and transfer calls according to established protocols
  • Assist front office with scheduling medical appointments for clients as needed and alert applicable departments of changes, including rescheduling due to a change in provider schedule
  • Assist reception as needed with appointment calls and letters to patients
  • Assist medical assistant with entering lab orders into an electronic system and/or completing paper lab order form, if needed
  • Assists medical assistant with user-defining lab results, treatments, and immunizations, if needed
  • Will be cross-trained and expected to fill in as backup for Receptionist if needed
  • Complies with all rules, regulations, and procedures of the organization
  • Performs all other duties as assigned


  • High School diploma or GED; Associates Degree preferred
  • Medical office experience preferred
  • Working knowledge of Microsoft Office software


  • Respects and maintains privacy and dignity of clients; assure client confidentiality at all times
  • Warm, outgoing personality
  • Ability to communicate and interact effectively in a supportive manner with persons of all social and economic backgrounds
  • Excellent telephone skills and etiquette
  • Must be a self-starter
  • Ability to multi-task and work well under pressure
  • Ability to enter data accurately and efficiently
  • Ability to maintain HIPAA compliance at all times
  • Working knowledge of Microsoft Office products
  • Ability/Desire to learn other systems utilized by LivWell CHS, such as electronic medical records, etc.
  • Ability to function as part of a team
  • Ability to sit for extended periods of time
  • Ability to lift files, documents, testing supplies, etc., up to 25 pounds.

To Apply for this position:

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