Client Services & Office Operations Coordinator
Keuler, Kelly, Hutchins, Blankenship & Sigler, LLP (KKHB)
Company Overview: KKHB is a full-service civil law firm located in downtown Paducah. Our firm is home to 12 attorneys and employs approximately 20 legal and administrative staff.
Industry: Legal
Website: kkhblaw.com
100 s 4th Street, Suite 400
Paducah, KY 42001
Job Description:
Client Services & Office Operations Coordinator
Position Overview
The Client Services & Office Operations Coordinator serves as the first impression and central communication hub of the firm. This highly visible role blends front desk leadership, administrative coordination, calendar management, event support, and light marketing assistance. The Coordinator ensures a professional, welcoming environment for clients and visitors while supporting attorneys and staff in the efficient day-to-day operation of the office.
Because this is a client-facing position critical to firm operations, consistent and reliable attendance is essential.
Core Responsibilities
Client Reception & Communication
- Welcome clients and guests, ensuring positive impression of the firm
- Professionally manage a multi-line phone system and new client inquiries
- Maintain a polished, welcoming reception and lobby environment
- Receive, sort, and distribute mail; prepare outgoing correspondence
Calendar & Scheduling Coordination
- Confirm appointments and manage conference room logistics
- Act as a central communication hub for internal staff and external contacts
Administrative & Document Support
- Perform scanning, copying, filing, data entry, and basic document preparation
- Assist with document organization and file maintenance
- Support general office workflow and occasional errands
Event & Marketing Support
- Assist with planning firm events, networking functions, and community outreach activities
- Coordinate with vendors, caterers, and venues
- Support marketing initiatives
Office & Facility Oversight
- Maintain conference rooms and shared spaces in client-ready condition
- Open and close the office as required
- Order and stock office/kitchen supplies
- Report maintenance or facility concerns promptly
Qualifications & Competencies
Excellent verbal and written communication skills
- Professional demeanor with strong client service orientation
- High level of organization and ability to manage multiple priorities
- Discretion in handling confidential legal information
- Proficiency in Microsoft Office (Word, Outlook, Excel) and standard office systems
- Ability to sit for extended periods and lift up to 15 pounds
Ideal Candidate Profile
The ideal candidate is dependable, detail-oriented, and service-driven. They take pride in creating a positive client experience while supporting internal operations with efficiency and professionalism. This individual remains composed in a fast-paced environment, exercises sound judgment, and demonstrates accountability in a role that requires both visibility and precision. A polished presence, collaborative mindset, and strong work ethic are essential.
