We’re a tech-forward and human-centric telecommunications company. That means we stay ahead of the technology curve: investing in fiber infrastructure, expanding our service area, and building the networks that tomorrow’s smart homes and businesses will run on. But it also means we never lose sight of who we’re doing it for. / Telecommunications / /

We’re a tech-forward and human-centric telecommunications company. That means we stay ahead of the technology curve: investing in fiber infrastructure, expanding our service area, and building the networks that tomorrow’s smart homes and businesses will run on. But it also means we never lose sight of who we’re doing it for. / Telecommunications /

General Summary:

Typically operates heavy equipment such as backhoes/mini excavators, vibratory plows, aerial digger truck, directional boring machine, bucket trucks and trenchers in burying cable plant and service drops at customer locations. Installation and maintenance of broadband and telecommunication services.  

Essential Job Functions:

• Places buried and aerial cable by operating a variety of heavy equipment.
• Buries service drops at customer locations with assigned equipment.
• Restores and cleans up work area when job is completed.
• Maintains equipment by performing or scheduling routine and emergency maintenance. 
• Installs/troubleshoots/maintains broadband, and other telecommunication services. 
• Provides exceptional customer service to internal and external customers.
• Interacts in a professional, courteous manner with customers, prospective customers, visitors, and vendors.  Works positively and cooperatively with co-workers.
• Demonstrates knowledge and expertise of company’s policies, procedures, confidentiality guidelines and supports the company’s overall mission.

Additional Responsibilities:

• Responds to outside plant emergency calls as needed.

• Perform other duties/special projects as required.
• Participate on behalf of the company in community and company sponsored activities as requested.
• Attend safety meetings and maintains a safe working environment.
• Ensure that materials and labor are accounted for on Work Orders.
• Ensure that As-Build maps are provided to the Engineering Dept for documentation/records
• Assist with inventory needs.
• Assist with locating underground Fiber Optic and opening 811 tickets

Qualifications:

• High school diploma with two years of telecommunication education or equivalent work experience in telecommunications/electronics.  Proficient knowledge in telecommunications technology is required.  Technology training or telecommunications degree a plus.

• Must maintain a good driving record and a valid CDL driver’s license.  Be able to pass and maintain DOT physical.

Knowledge, Skills and Abilities:

• Knowledge of telecommunication construction and cable installation practices and procedures.
• Knowledge of state and federal safety regulations.

• Knowledge of company products/services, policies, and procedures.
• Skill in operating various heavy machinery and construction equipment.
• Ability to learn and apply fiber splicing techniques and color code on buried and aerial fiber.
• Ability to read and interpret a variety of document such as maps and staking sheets.
• Good listening, verbal and written communication skills.
• Skill in prioritizing, completing multiple tasks, identifying problems and finding resolutions.
• Ability to communicate with customers, co-workers, and various business contacts in a professional and courteous manner.
• Ability to meet deadlines, perform under stress and achieve optimum results.
• Ability to work with frequent interruptions and to pay close attention to detail.
• Maintain strict confidentiality guidelines in accordance with company policy.
• Demonstrates dependability through good attendance and adherence to timelines and schedules.
• Ability to effectively function as a team player and project a positive attitude.
• Able and willing to continue business skill development.
• Able and willing to be on call and work extended hours, weekends and holidays.
• Ability to work on and in a bucket/digger truck, climb poles and work in confined areas.
• Ability to drive.
• Must be able to distinguish colors.

(Note:  Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions and physical requirements.)

PPE needed:

• Gloves
• Safety Glasses (eye protection)
• Hardhat
• Ear plugs (hearing protection)
• Safety reflective vest
• Harness for bucket truck use
• Respirators
• Rain Suit

 Working Conditions:

This factor measures the surroundings or physical conditions under which a job must be done and the extent to which those conditions make the job disagreeable.  Consider the presence and relative amount of exposure to dust, dirt, heat, fumes, contaminants, cold, noise, vibration, wetness, etc.

Somewhat disagreeable working conditions due to the continuous exposure to one or more of the elements listed above.  Exposed to one element continuously or several elements occasionally, but usually not at the same time.

NOTE:  The above statements are intended to describe the general nature and level of work performed by an employee in this position.  These statements are not to be construed as an exhaustive list of all responsibilities, duties and skills required of employees in this position.  Nothing in this job description restricts management’s right to assign or reassign job duties as required.  This job description is not to be construed as a guaranteed contract of employment for a definite period of time. 

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We’re a tech-forward and human-centric telecommunications company. That means we stay ahead of the technology curve: investing in fiber infrastructure, expanding our service area, and building the networks that tomorrow’s smart homes and businesses will run on. But it also means we never lose sight of who we’re doing it for. / Telecommunications /

General Summary

Tech Team Interns assist the Technical Solutions department with an array of customer service tasks that offer valuable on the job training and experience. Interns help with resolving customer issues regarding voice, internet and video issues, and computer repairs.

Essential Job Functions

• Provide customer service by understanding telephone, internet and video services offered to successfully help with any customer issues.

• Performs a wide variety of trouble shooting tests including telephone, internet and video issues.

• Provides exceptional customer service to internal and external customers. Interacts in a professional, courteous manner with customers, prospective customers, visitors and vendors.  Works positively and cooperatively with co-workers.
• Performs all other related duties as assigned by management. *

*These tasks do not meet the Americans with Disabilities Act definition of essential job functions and are usually less than 5% of time spent.  However, these tasks still constitute important performance aspects of the job. 

Education and Experience

Current enrollment in an accredited high school, college, or university. Strong knowledge of Microsoft Excel and wireless technology components. Interest in pursuing a technology career preferred but not required. 

Location

Offices in Mayfield and Murray, Kentucky and Martin, Tennessee.

Note:  The statements herein are intended to describe the general nature and level of work being performed by employees and are not to be construed as an exhaustive list of responsibilities, duties and skills required of personnel so classified.  Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer. 

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The Purchase District Health Department is a public health agency with jurisdiction in five counties (Ballard, Carlisle, Fulton, Hickman, and McCracken) in the Purchase area. The primary divisions of the Department are Maternal and Child Health, Epidemiology and Chronic Diseases, and Environmental Health. There are 5 locations throughout the area served. The administrative headquarters (commonly referred to as Paducah District Office) for the district is located within the Paducah-McCracken Health Center in Paducah. / Healthcare, Public Health, Education /

 

Health Department: Purchase District Health Department

Reports To: McCracken County ASAP/DFC Key Personnel

Employment Status: Full-Time/Full Benefit Position, hired by the Purchase District Health Department

FLSA Status: non-exempt

Pay: 20.47/hr with a 5% increase at the successful completion of 6 mos.

The Drug-Free Communities (DFC) Grant Program Coordinator provides leadership, coordination, and day-to-day management of the Drug-Free Communities Support Program. The Coordinator works collaboratively with coalition members, community organizations, schools, law enforcement, healthcare providers, youth, parents, and other stakeholders to implement evidence-based strategies that prevent youth substance use. This position ensures compliance with federal grant requirements, facilitates coalition activities, manages reporting and evaluation efforts, and promotes community engagement to achieve measurable outcomes.

Essential Duties and Responsibilities

Grant Administration
● Coordinate all activities required under the Drug-Free Communities grant.
● Ensure compliance with federal grant guidelines, reporting requirements, and performance measures.
● Monitor project timelines, objectives, deliverables, and budgets.
● Prepare progress reports, annual continuation applications, and other grant documentation.
● Maintain accurate records and supporting documentation for grant monitoring and audits.

Coalition Development
● Recruit, engage, and retain representatives from the twelve required community sectors.
● Support coalition committees and workgroups.
● Foster collaboration among community partners.

Strategic Planning
● Assist the coalition in conducting community assessments.
● Coordinate development and implementation of strategic and action plans.
● Ensure prevention strategies align with DFC core measures and community needs.
● Monitor progress toward coalition goals and objectives.

Community Prevention Activities
● Coordinate evidence-based prevention initiatives.
● Organize educational events, training, and awareness campaigns.
● Promote environmental prevention strategies that reduce youth access to alcohol, tobacco, marijuana, and other substances.
● Collaborate with schools, healthcare providers, law enforcement, businesses, and community organizations.

Data Collection and Evaluation
● Collect and manage program data.
● Coordinate surveys and community assessments.
● Work with evaluation partners to monitor program outcomes.
● Analyze performance measures and prepare reports for stakeholders.
● Utilize data to guide coalition decision-making and continuous improvement.

Community Outreach
● Serve as the primary liaison between the coalition and community partners.
● Develop communication materials including newsletters, social media content, press releases, and educational resources.
● Deliver presentations to community groups and local organizations.
● Increase public awareness of prevention initiatives and coalition accomplishments.

Fiscal Management
● Monitor grant expenditures in collaboration with organizational leadership.
● Track budgets and ensure allowable expenditures.
● Assist with procurement, contracts, and reimbursement documentation.
● Maintain financial records required by the grant.

Partnership Development
● Build relationships with schools, youth-serving agencies, local government, healthcare providers, faith-based organizations, law enforcement, businesses, parents, and youth leaders.
● Develop opportunities for collaboration and resource sharing.
● Support sustainability planning beyond the grant period.

Required Qualifications
● Bachelor's degree in Public Health, Social Work, Psychology, Education, Community Development, Public Administration, or a related field.
● Minimum of two years of experience in program coordination, grant management, public health, prevention, or community coalition work.
● Experience managing federally funded grants preferred.
● Strong organizational and project management skills.
● Excellent written and verbal communication skills.
● Experience facilitating meetings and building collaborative partnerships.
● Ability to manage multiple priorities and meet deadlines.
● Proficiency with Microsoft Office and virtual meeting platforms.
● Valid driver's license and reliable transportation.

Preferred Qualifications

Knowledge of substance use prevention frameworks including:
○ Strategic Prevention Framework (SPF)
○ Evidence-based prevention strategies
○ Environmental prevention approaches
○ Experience with data analysis and evaluation.
○ Experience working with diverse populations and community stakeholders.

Knowledge, Skills, and Abilities
○ Knowledge of community coalition development.
○ Understanding of youth substance use prevention principles.
○ Knowledge of grant compliance and federal reporting requirements.
○ Ability to work independently and collaboratively.
○ Strong leadership and facilitation skills.
○ Excellent public speaking and presentation abilities.
○ Strong interpersonal and relationship-building skills.
○ Ability to maintain confidentiality and professionalism.
○ Strong attention to detail and problem-solving skills.

Working Conditions
● Primarily office-based between two schools with frequent travel throughout the community.
● Evening and occasional weekend meetings and events required.
● Ability to lift up to 25 pounds for event materials.
● Local and occasional out-of-state travel for required DFC trainings and conferences.

  

Description: An Equal Opportunity Employer M/F/D

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The Drug-Free Communities (DFC) Grant Program Coordinator provides leadership, coordination, and day-to-day management of the Drug-Free Communities Support Program. The Coordinator works collaboratively with coalition members, community organizations, schools, law enforcement, healthcare providers, youth, parents, and other stakeholders to implement evidence-based strategies that prevent youth substance use. This position ensures compliance with federal grant requirements, facilitates coalition activities, manages reporting and evaluation efforts, and promotes community engagement to achieve measurable outcomes. / /

Essential Duties and Responsibilities

Grant Administration
● Coordinate all activities required under the Drug-Free Communities grant.
● Ensure compliance with federal grant guidelines, reporting requirements, and performance measures.
● Monitor project timelines, objectives, deliverables, and budgets.
● Prepare progress reports, annual continuation applications, and other grant documentation.
● Maintain accurate records and supporting documentation for grant monitoring and audits.

Coalition Development
● Recruit, engage, and retain representatives from the twelve required community sectors.
● Support coalition committees and workgroups.
● Foster collaboration among community partners.

Strategic Planning
● Assist the coalition in conducting community assessments.
● Coordinate development and implementation of strategic and action plans.
● Ensure prevention strategies align with DFC core measures and community needs.
● Monitor progress toward coalition goals and objectives.

Community Prevention Activities
● Coordinate evidence-based prevention initiatives.
● Organize educational events, training, and awareness campaigns.
● Promote environmental prevention strategies that reduce youth access to alcohol, tobacco, marijuana, and other substances.
● Collaborate with schools, healthcare providers, law enforcement, businesses, and community organizations.

Data Collection and Evaluation
● Collect and manage program data.
● Coordinate surveys and community assessments.
● Work with evaluation partners to monitor program outcomes.
● Analyze performance measures and prepare reports for stakeholders.
● Utilize data to guide coalition decision-making and continuous improvement.

Community Outreach
● Serve as the primary liaison between the coalition and community partners.
● Develop communication materials including newsletters, social media content, press releases, and educational resources.
● Deliver presentations to community groups and local organizations.
● Increase public awareness of prevention initiatives and coalition accomplishments.

Fiscal Management
● Monitor grant expenditures in collaboration with organizational leadership.
● Track budgets and ensure allowable expenditures.
● Assist with procurement, contracts, and reimbursement documentation.
● Maintain financial records required by the grant.

Partnership Development
● Build relationships with schools, youth-serving agencies, local government, healthcare providers, faith-based organizations, law enforcement, businesses, parents, and youth leaders.
● Develop opportunities for collaboration and resource sharing.
● Support sustainability planning beyond the grant period.

/ Required Qualifications ● Bachelor's degree in Public Health, Social Work, Psychology, Education, Community Development, Public Administration, or a related field. ● Minimum of two years of experience in program coordination, grant management, public health, prevention, or community coalition work. ● Experience managing federally funded grants preferred. ● Strong organizational and project management skills. ● Excellent written and verbal communication skills. ● Experience facilitating meetings and building collaborative partnerships. ● Ability to manage multiple priorities and meet deadlines. ● Proficiency with Microsoft Office and virtual meeting platforms. ● Valid driver's license and reliable transportation. Preferred Qualifications ● Knowledge of substance use prevention frameworks including: ○ Strategic Prevention Framework (SPF) ○ Evidence-based prevention strategies ○ Environmental prevention approaches ○ Experience with data analysis and evaluation. ○ Experience working with diverse populations and community stakeholders. ● Knowledge, Skills, and Abilities ○ Knowledge of community coalition development.

Reliant Maritime Solutions (RMS) is a Paducah, Kentucky-based maritime company established in 2022 by experienced maritime industry professionals. RMS provides crewing, vessel management, logistics, and other maritime services throughout the inland and western river systems. Our company was built around a straightforward philosophy to cause no harm to people, assets or the environment while maintaining a culture of professionalism and mutual respect. Our leadership team brings decades of hands-on experience in the maritime industry, including experience working aboard towing vessels and in shoreside vessel operations and management. / Maritime Industry /

Reliant Maritime Solutions is seeking a Staff Accountant to support the day-to-day financial operations of our growing maritime transportation company.

We're looking for a dependable, detail-oriented accounting professional who takes ownership of their work, enjoys solving problems, and can maintain accuracy while managing multiple deadlines. This position offers the opportunity to work directly with the financial operations supporting vessels, crews, and maritime transportation activities.

What You’ll Do

• Support accounts payable and accounts receivable functions
• Prepare and post journal entries, accruals, and adjusting entries
• Perform bank, credit card, and general ledger reconciliations
• Assist with monthly, quarterly, and annual financial close
• Prepare account reconciliations and investigate discrepancies
• Track vessel operating costs, job costs, and voyage-related expenses
• Review and reconcile crew travel, fuel, maintenance, and vendor invoices
• Maintain fixed asset records and depreciation schedules
• Assist with payroll reconciliations and labor cost allocations
• Prepare sales, use, property tax, and other financial reports as assigned
• Prepare financial schedules, reports, and analyses for management
• Assist with annual audits and provide documentation to external auditors
• Maintain accounting records in accordance with GAAP and company policies
• Assist with improving accounting procedures, processes, and internal controls
• Maintain strict confidentiality of financial and employee information
• Perform other accounting and finance duties as assigned

What We’re Looking For

Required Qualifications

• High school diploma or GED
• Understanding of Generally Accepted Accounting Principles (GAAP)
• Proficiency with Microsoft Excel and accounting software
• Strong analytical, organizational, and problem-solving skills
• Excellent attention to detail and accuracy
• Ability to prioritize multiple deadlines and changing priorities
• Strong written and verbal communication skills
• Ability to work independently and collaboratively

Preferred Qualifications

• Bachelor's degree in any field
• Experience with ERP or accounting systems
• Accounting experience in maritime, transportation, logistics, or construction
• Experience with financial reporting and external audits
• Experience with general ledger accounting, month-end close, payroll accounting, fixed assets, budgeting, or variance analysis

Skills That Will Make You Successful

• General ledger accounting
• Account reconciliation
• Financial statement preparation
• Month-end close
• Payroll accounting
• Fixed asset accounting
• Budgeting and variance analysis
• Internal controls
• Critical thinking and problem-solving
• Time management and organization
• Strong attention to detail

Work Environment

This is primarily an office-based position involving prolonged periods of computer work. Occasional visits to vessel operations or terminals may be required.

The position generally follows standard business hours, with additional hours occasionally required during month-end, year-end, or audit periods.

Physical Requirements

• Ability to sit and work at a computer for extended periods
• Ability to occasionally lift up to 25 pounds
• Ability to communicate effectively in person, by telephone, and electronically

Why Join Reliant Maritime Solutions?

At Reliant Maritime Solutions, our accounting team plays an important role in keeping our vessels, crews, and operations moving. This is an opportunity to build your accounting career while gaining hands-on experience in the maritime transportation industry.

You’ll work in an operationally focused environment where accurate financial information directly supports the company's day-to-day operations and long-term success.

Reliant Maritime Solutions is an Equal Opportunity Employer.

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At H.T. Hackney, we provide our customers with everything they need to be successful in today’s highly competitive marketplace. This simple philosophy has made H.T. Hackney one of the largest wholesale distributors in the United States, delivering total convenience and one reliable source for all of your store’s needs. / Wholesale Distribution /

The H.T. Hackney Co. is one of the largest wholesale grocery distribution companies in the country, with a distribution network of over 20,000 customers in 22 states. Our services include not only product distribution but also retail space management, foodservice solutions and vendor partner programs.  Our customer base is primarily convenience stores as well as independent grocery stores, restaurants and vending companies.  If you are looking for a rewarding career, you have come to the right place. We have been serving customers with integrity and reliability for over 130 years and are looking for employees to join us in continuing our tradition of exceptional customer service.

Position Summary:

Reporting to the Foodservice Director and Sales Manager, our Foodservice Specialists will support food service sales through effective marketing/merchandising of all food service programs, from retail foodservice to food -producing equipment. Our specialist will also be responsible for leading and working with a group of Sales Representative professionals across particular sales territories of the Distribution Center’s coverage area.

Duties include:

• Calling on target accounts provided by Foodservice Director.
• Work closely with designated H.T. Hackney Sales Consultants
• Establish & maintain working relationship with customers and prospective customers.
• Assess, along with your director, solutions for retailers’ needs.
• Offer suggestions and guidance to retailers to help grow their business.
• Utilize the online Foodservice Ordering site and Foodservice Ordering Guides.
• Sample products, cooking products, and training your retailers on our food programs.
• Assist with POS and Signage to promote foodservice programs at retail locations.

Position Requirements:

• Sales experience required, with experience in foodservice distribution, retail, or the convenience store channel *preferred*
• Strong communication skills
• Proven history of building, creating and/or training successful teams
• Excellent negotiation skills and problem-solving abilities
• Willingness to travel (driving) to retail locations and areas within your coverage (roughly 2 hour drive radius) *Company vehicle provided with gas card*
• Microsoft Office skills required (Word/Excel/Powerpoint)

Full Benefit Package Includes:

• Medical, Dental and Vision insurance
• Paid Time Off
• Life and disability insurance
• 401k retirement plan with employer matching contributions

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Advantage Insurance Services, LLC is seeking a dedicated Commercial Lines Account Manager to join our team. The ideal candidate will be a team player who thrives in a supportive, cooperative environment and is committed to delivering outstanding service to our commercial clients. / Insurance /

Responsibilities
• Account Management: Manage and service a portfolio of commercial lines insurance accounts, ensuring all client needs are met and exceeded.
• Client Relations: Build and maintain strong relationships with clients, understanding their business needs and providing tailored insurance solutions.
• Policy Administration: Oversee the processing of renewals, endorsements, ensuring accuracy and compliance with company guidelines.
• Claims Support: Assist clients with claims processing, providing guidance and support to ensure a smooth and efficient experience.
• Team Collaboration: Work closely with underwriters, brokers, and other team members to develop and deliver comprehensive insurance programs.
• Problem Solving: Address and resolve client inquiries and issues promptly, using a proactive approach to prevent future problems.
• Sales Support: Support the sales team in identifying opportunities for new business and upselling existing clients on additional products and services.
• Documentation and Reporting: Maintain accurate and up-to-date records of all client interactions, policy details, and other relevant information in the agency's management system.
• Market Analysis: Stay informed about market trends, industry developments, and competitor activities to provide informed advice and recommendations to clients.
• Attend trainings and seek self directed and agency supported learning opportunities.

 

/ Currently P&C Licensed or able to obtain your Kentucky property and casualty insurance licenses, Organized, Self-motivated, and Client focused,Excellent communication and interpersonal skills, Strong analytical and problem-solving abilities, Experience a plus, but will train the right person!

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Job Summary

 

The Head of Security at The Carson Center plays a critical role in ensuring the safety and security of patrons, staff, and performers at all events and shows. This leadership position involves maintaining security policies, managing security personnel, and coordinating with local law enforcement and emergency services. The ideal candidate will possess strong leadership skills and a thorough understanding of Carson Center security protocols. 

 

Key Responsibilities

1. Security Management 

   - Maintain standard operating security procedures, and protocols for the center.

   - Conduct regular risk assessments and audits to identify potential security vulnerabilities.

   - Collaborate with local law enforcement agencies to ensure proper response procedures are in place.

 

2. Team Leadership

   - Recruit, train, and supervise the security team, ensuring a high standard of professionalism and service.

   - Schedule security personnel for all events, including rehearsals, performances, and special events. Documenting accurate security expenses for each event and reporting those to the settlement team.

   - Lead ongoing training programs focused on emergency response, conflict resolution, and customer service.

 

3. Event Coordination

   - Work closely with management and event coordinators to assess security needs for each event.

   - Develop customized security plans based on the event's size, nature, and specific needs.

   - Oversee security operations during events, ensuring the safety of patrons and performers.

   - Attend security meetings with tour management before shows, when scheduled.

 

4. Reporting and Compliance

   - Maintain accurate records of security incidents, including investigations and resolutions.

   - Ensure compliance with local, state, and federal regulations related to safety and security.

   - Provide regular reports to senior management regarding security-related issues and incidents.

Qualifications

- Minimum of 5 years experience in security management or law enforcement, with a focus on public venues preferred.

- Strong leadership and personnel management skills.

- Excellent communication and interpersonal skills.

- Ability to work flexible hours, including evenings and weekends.

- Certification in CPR/First Aid and familiarity with emergency management practices.

 

Physical Requirements

- Ability to stand for extended periods and perform physically demanding tasks, including crowd control.

- Must be able to respond swiftly to emergencies.

 

Benefits

- Competitive based on experience.

- Opportunity to work in a vibrant, artistic environment.

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Our mission is to honor God by positively impacting people and workplaces. We strive / Janitorial/Commercial & Industrial cleaning /

• Integrity: Do the right thing, even when no one’s looking.
• Go-Getter: Always ready to go the extra mile.
• Pride in Work: You care about doing a great job.
• Active: Enjoy being on your feet and moving around.
• Friendly & Detail-Oriented: You're reliable and pay attention to the little things.

/ Cleaning, janitorial, part-time, evening shift, detail, dependable, integrity, growth, Paducah

Homra Insurance Group is a full service insurance brokerage specializing in all lines of insurance. We represent multiple carriers to help clients find the best rates, coverage, and quality. We work for the client, not the carrier, allowing us to provide unbiased, cost effective recommendations. / Insurance /

Internal Customer Service Representative

Location: Paducah, KY | Full Time | In Office

Homra Insurance Group is a full-service insurance brokerage specializing in all lines of insurance. We represent multiple carriers to help clients find the best rates, coverage, and conditions. We work for the client, not the carrier, allowing us to provide unbiased, cost-effective recommendations.

We are looking for a dependable, hardworking, positive team member who enjoys taking care of clients and supporting the team from behind the scenes. This is a customer-service-focused position with opportunities to grow.

We’re looking for someone who:

• Has a strong client-first mentality
• Is organized, detail-oriented, and hates leaving loose ends
• Can prioritize, multitask, and adapt quickly
• Works well independently and as part of a team
• Is coachable, listens well, and accepts constructive feedback
• Has positive energy and a “YES” attitude
• Communicates professionally with excellent written and verbal skills
• Enjoys learning and wants a long-term career opportunity

Responsibilities:

• Provide exceptional internal and client customer service
• Assist with client needs, follow-up, and problem resolution
• Support the team with daily priorities and organization
• Values relationships
• Communicate with clients, carriers, and team members
• Help improve processes and keep work moving forward

Qualifications:

• Insurance licensed or willing to obtain a Kentucky insurance license
• Customer service experience preferred
• Sales experience is a plus
• Comfortable with Microsoft Office 365 and Google Workspace
• Strong communication, grammar, and attention to detail

 

If you are driven to do high-quality work, enjoy helping people, and want to be part of a high-energy team, we would love to meet you!

Apply: Send resume and cover letter to agency@homrainsurancegroup.com

Website: homrainsurancegroup.com

/ Customer Service Representative Position

We're focused on providing our communities with the right mix of leading banking products and services while giving you the best possible customer service. Since we started in Ridgway, Illinois in 1975, we have grown to more than 40 banking centers across six states and lending customers nationwide. While we’ve grown a lot since we first opened our doors, our dedication to serving our customers has never changed. We invite you to learn more about who we are at Banterra, and how we will go the extra mile to serve you. / Financial /

Pay Range: $15.44USD to $17.36USD

Summary:  Responsible for processing and recording new loans, establishing relevant files, processing loan payments and assisting in maintaining loan records for indirect lending activities. Assist loan officers in activities such as disbursement of loan proceeds and obtaining appropriate collateral and loan information.  Prepare loan documents, notices and periodic loan reports. Answer customer inquiries and resolve routine problems.

All employees are expected to protect the information and assets of the organization through heightened awareness of information security, cyber security, and risk management best practices, as well as complying with all applicable laws, regulations, and organizational policies.

Responsibilities:  include but are not limited to the following. Other duties may be assigned. 

• Assist in processing loan applications from RV and marine dealers including entering applications in the automated loan underwriting system.
• Verify loan application information with the applicant(s), other creditors, and the applicant’s previous and current employers as needed. Request and gather additional information as required.
• Close and fund approved loans, ensuring loan packages are complete and the documents are in compliance with applicable bank policy and regulatory guidance.
• Compile approved loan packages and other required documentation for presentation to loan officers and/or credit administration.
• Pull credit reports for loans and distribute to loan officers for review as needed.
• Administer daily ACH transactions for payment to dealers and balance daily funding logs.
• Verify collateral perfection on installment loans via lien and UCC filings is complete, and confirm the release thereof as needed.
• Assist customers and other team members with phone and written inquiries relating to collateral or other loan information including processing customer loan payments.
• Follow up on insurance, title and miscellaneous documents required on tickler reports.
• Assist with repossession activities including reporting, assignment of units to be picked up and all related repossession paperwork as needed.
• Assist with early payoff of loans, associated funding requirements and collateral release as needed.
• Assist with training less experienced Indirect Lending Support Representatives.
• Administer various reports on an ongoing basis (e.g., LIP, Booking, FL DOC, Return of Reserves, Delinquencies).
• Scan and upload loan documents on a daily basis.
• Mail welcome letters to customers and proactively contact customers to answer questions.
• Receive and organize daily mail to inventory daily loans payments and payoffs.
• Assist in the new dealer application approval process, including but not limited to, ensuring all documentation is received and completed, creating a new dealer file to include all current and future documents relating to the dealer, coordinate the approval process with the appropriate Indirect Lending Officer and upper management. 

 

Qualifications and Skills:  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

 

Education/Experience:

• High School diploma or equivalent.
• Minimum of three years of loan support or processing with indirect lending activities.

 

Knowledge/Skills/Abilities:

• Must successfully meet the requirements of Indirect Lending Support Representative I position.
• Strong organizational skills and attention to detail.
• Strong customer service orientation.
• Ability to problem solve, prioritize tasks and meet required deadlines.
• Ability to respond to common inquiries or complaints from customers, co-workers or vendors.
• Ability to write routine correspondence and communicate effectively and tactfully, orally and in writing with employees, customers, vendors and management.
• Ability to define problems, collect data, establish facts and draw valid conclusions.
• Must understand and comply with company policies and procedures.
• Ability to maintain a friendly, helpful and courteous attitude when working with customers or co-workers under diverse conditions.
• Ability to accurately and quickly complete standard mathematical calculations.
• Ability to apply concepts such as fractions, percentages, ratios and proportions to practical situations.
• Ability to use a calculator, computer and applicable software programs including various lending programs.
• Ability to use Microsoft Internet Explorer and Microsoft Office programs, specifically Word, Outlook and Excel. 

 

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee must have the ability to lift and carry 25 pounds for a distance of 50 feet. 

Benefits: We are dedicated to creating a workplace where all team members feel valued and empowered. Our employee benefits promote well-being and professional growth, including insurance options, retirement plans, and career development opportunities included approved company paid training.  Benefits include paid time off, medical, dental, vision and life insurance, 401(k) plan, tuition assistance, and more.

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