MetroNet has an immediate opening for an energetic; customer focused Business Customer Support in Paducah, KY!

At MetroNet, we pride ourselves on providing cutting-edge technology combined with outstanding customer care. We are a fast-growing telecommunication company, offering 100% fiber-optic technology. MetroNet specializes in fiber to the premise TV, voice and internet services that provide our customers with some of the fastest internet speeds in the world. Recognized for being one of the Best Places to Work in 2020 by Glassdoor. We are committed to revolutionizing the industry by enhancing the overall customer experience and optimizing the talent of our valued associates.  

We’re looking for tech-savvy, innovative thinkers to join our team and help us create what’s next!

What is in it for you?

• Competitive total compensation package
• 80% of Medical premiums paid for by company
• Company paid Disability and Life insurance
• 401(k) company match and 100% vested on day 1
• Discounted MetroNet service in our serviceable area
• Company paid logo attire
• Flexible schedule
• Locally owned, friendly, fun atmosphere

 Job Summary:

The Business Customer Service Associate will answer inbound calls from customers with billing issues, technical issues or general questions regarding business services. They will assist with customer questions and concerns on all products and services offered by MetroNet through research and resolution using various tools and systems.  This role activates services, maintains appropriate records, prepares required reports, and updates customer accounts.

 What you will be doing:

• Answers customer/client requests or inquiries concerning services and products and reports problem areas.
• Utilizes various systems and tools to assist and service customers.
• Continually maintain working knowledge of all company products, services and promotions.
• Make recommendations according to customer’s needs.
• Responsible for troubleshooting
• May perform other related duties and responsibilities as assigned and/or required.

• Solid problem-solving skills for the purpose of determining and solving customer billing issues and service effecting issues.

What You Need For This Position:

• Associate Degree preferred.
• 1-3 years related experience
• Must be able to multitasking and have strong organizational skills
• Excellent verbal and written communication skills
• Demonstrated ability to showcase your Customer Service, Initiative and Problem Solving competencies

If you have a strong desire to impact, the success of our organization by ensuring we continue to attract and retain committed professionals, please apply today!

POSITION SUMMARY: Provide cashiering services to patrons and support cashiering operations following internal controls and company policies

MINIMUM AGE REQUIREMENTS: 21 years of age

DUTIES/RESPONSIBILITIES:

1. Responsible for verification of cash, chips, and coin in their respective bank.
2. Take casino credit applications and verify the patron's identification.
3. Data Entry in the computer system.
4. Do equal exchanges of chips for cash, coin sales and redemption, marker issuance and redemption, and Front Money/Safekeeping transactions.
5. Complete all related documentation in accordance with the established system of Internal Controls.
6. Balancing their funds and recording same on a Cashier's Check-out sheet.
7. Check in and out within a reasonable amount of time.
8. Must assist patrons in answering questions and direct them to areas of safety during emergencies as instructed by management, security or senior crewmembers.
9. Assure exceptional customer service to all patrons by communicating in a pleasant, friendly, and professional manner at all times.
10. Secure Casino Bankroll.

ESSENTIAL JOB FUNCTIONS:

PHYSICAL - Must be able to:

1. Work within a restricted area of the cage with reasonable accommodations
2. Bend, and stand for long periods of time.
3. Operate computer, calculator, and adding machine.
4. Communicate verbally, with general public.
5. See to validate chip and cash exchange.
6. Must be able to hear. Can be augmented with a hearing aid.
7. Tolerate noisy and/or dimly lit environment.
8. Must be able to lift a minimum of 25 pounds.
9. Must have manual dexterity.
10. Climb steps repeatedly.

MENTAL - Must be able to:

1. Work accurately with basic math skills.
2. Typing skills or the ability to gain knowledge of how to enter data into a CRT are required.
3. Understand and comply with Policies and Procedures, Job Descriptions, daily memorandum and other written and verbal instructions.
4. Must be able to work under stressful conditions.

PREREQUISITES/PREFERRED QUALIFICATIONS:

Must have High School Diploma or GED. Must also have previous money handling experience and good oral communication skills

General Summary/Purpose

The Compliance Officer is responsible for developing, administering and monitoring bank programs and products to ensure compliance with regulations and rules governing operations and product offerings in all areas of the bank. The Compliance Officer performs testing and assists in the education of all personnel, including senior management and the Board of Directors in all areas of compliance. The Compliance Officer ensures senior management and Board of Directors are continuously informed of all aspects of the bank’s compliance activities, including an evaluation of its relative risk exposure related to compliance. The Compliance Officer reviews bank policy and procedures for compliance. The Compliance Officer also serves as the Bank’s Community Reinvestment Act Officer. 

Key Duties and Responsibilities

#1 Manage the Compliance Program                                                    

• Submit to senior management and the Audit Committee an annual schedule for the testing and monitoring of various regulations for upcoming year. Obtain Board approval for the Compliance Schedule.
• Submit an annual compliance risk assessment to the Audit Committee.
• Review and maintain various bank policies including the Compliance Policy.
• Review current trends in compliance and current regulatory emphasis.
• Work in conjunction with department supervisors and the bank’s Internal Auditor to ensure that an independent compliance audit is completed on a risk based schedule and proper follow-up is performed.
• Conduct monitoring testing based on the approved schedule, work with management on corrections, and follow-up for completion.
• Work with management to implement regulation changes and new products.
• Supervise the BSA Fraud Officer and ensure the BSA program is properly implemented.

#2 Chair the Compliance Committee                                                     

• Research upcoming changes and communicate to the committee how they will affect the bank.
• Discuss audit and monitoring findings.
• Review policy and procedural changes.

#3 Manage the CRA Program                                                                

• Obtain annual Board approval of the CRA Program
• Prepare semi-annual reports
• Maintain the CRA Public Folder

#4 Training                                                                                             

• Ensure training programs are in place to train all employees in compliance and CRA.
• Train in areas of particular interest or recently demonstrated weaknesses.
• Ensure that an adequate amount of continuing education is schedule for key compliance personnel.

POSITION SUMMARY: Responsible for the efficient and orderly cleaning and servicing of all assigned public areas and rest rooms prescribed by the EVS Supervisor.

MINIMUM AGE REQUIREMENTS: 21 years of age

DUTIES/RESPONSIBILITIES:

1. Maintain a high level of quality and appearance in all areas of responsibility including EVS storage areas and equipment.
2. Demonstrate a working knowledge in the safe and correct use of all daily cleaning chemicals and proper operation of equipment as measured by routine inspection and by semi-annual testing by a supervisor.
3. Demonstrate proper attendance according to company standards.
4. Treat others with courtesy and respect.
5. Adjust and is flexible to meet changing work needs and demands.
6. Works cooperatively with own and other teams to achieve common goals.
7. Exhibits cooperative attitude while working on all job tasks, willingly assisting others.
8. Demonstrates proper dress code, which includes proper display of the employee I.D. badge.
9. Demonstrates proper use of safety practices in all procedures.
10. Immediately report unsafe incidents or unsafe conditions when they occur to the supervisor.
11. Demonstrate proper use of PPE (glasses, gloves, belts).
12. Must assist patrons in answering questions and directing them to areas of safety during emergencies as directed by management, security, or marine crew members.
13. Must attend OSHA and related safety training.
14. Return equipment to proper location, in proper working condition, properly emptied of solutions, cleaned and ready for next use.
15. Perform daily duties including: cleaning ash urn, vacuum carpeted areas, dust furniture and equipment, polish furniture and bright equipment and sweep and mop tile, brick and concrete areas.
16. Demonstrate proper equipment usage according to department standards.
17. Demonstrate proper use of chemicals and MSDS sheets.
18. Perform laundry/linen receipt and distribution duties.
19. Clean and maintain assigned areas of floor, rest rooms, and other areas as instructed by supervisory staff. Must be able to use vacuum cleaners, mops, brooms, sweepers, dusters, etc.
20. Keep rest room and supply areas fully stocked.
21. Identify expectations of internal/external customers and work to exceed them.
22. Customer concerns in the employee’s area of responsibility are handled immediately and reported to the supervisor for follow up.
23. Assure exceptional customer service to all patrons by communicating in a pleasant, friendly and professional manner at all times.
24. Must adhere to all company/departmental polices and procedures. Must be aware and adhere to internal control rules.

ESSENTIAL JOB FUNCTIONS:

PHYSICAL - Must be able to:

1. Transport supplies and equipment and use at various heights from floor to ceiling.
2. Stoop to check and clean steps and stairwells. 
3. Operate advance and commercial upright vacuum cleaners.
4. Move trash cart from work areas to dumpster and unload.
5. Work in different areas of casino under varying conditions of heat, cold, illumination and air quality.
6. Push, pull and carry up to 50 pounds 
7. Horizontally move items weighing a minimum of twenty-five pounds (50 lbs.). 
8. Horizontally and vertically move items weighing a minimum of ten pounds (25 lbs.). 
9. Tolerate presence and/or use of chemicals, cleansers and solvents. 
10. Move/use cleaning supplies and equipment. 
11. Clean floors, toilets, stalls and walls from floor level up to ceiling.
12. Must be able to lift full trash bags from receptacle weighing a minimum of twenty (20) pounds. 
13. Can be augmented with a hearing aid.
14. Climb steps repeatedly.
15. Perform daily duties including: cleaning ash urn, vacuum carpeted areas, dust furniture and equipment, polish furniture and bright equipment and sweep and mop tile, brick and concrete areas.

 MENTAL - Must be able to:

1. Communicate directly with management, staff and guests.
2. Understand and comply with Policies and Procedures, Job Description, daily memorandums, chemical labels and other instructions.
3. Must be able to work under stressful conditions.

PREREQUISITES/PREFERRED QUALIFICATIONS:

High school diploma or GED equivalent required. Previous cleaning experience preferred. Knowledge of cleaning chemicals. Good oral communication skills.

Principal Responsibilities:

• Responsible for processing all accounts payable invoices using paperless system with proper approvals.
• Responsible for reconciling accounts from operating systems to the general ledger.
• Responsible for month-end accruals and reporting.
• Responsible for preparing appropriate adjusting journal entries.
• Responsible for reviewing and reconciling vendor statements.
• Responsible for answering/returning vendor calls.
• Seeks out potential areas of improvement and supports continuous improvement projects for other business functions.
• Creates and analyzes business metrics.
• Other duties as assigned.

Qualifications:

• Knowledge of generally accepted accounting principles.
• Ability to analyze financial data.
• Associate’s degree preferred.
• Minimum of three (3) years high volume accounts payable experience. Paperless AP experience is a plus.
• Attention to detail and processes.
• Strong communication (written and oral) and interpersonal skills. 
• Must be a self-starter and possess ability to perform a variety of tasks with moderate supervision.
• Microsoft Office skills with emphasis in Excel.

General Summary/Purpose

Internal Audit supports management’s commitment to a sound internal control structure, provides reasonable assurance to management that the internal control structure can be relied upon to mitigate the inherent risks, and provides an objective and independent review of the operations of the Company. 

Key Duties and Responsibilities

#1        Detailed Audit Testing and Follow-Up                                               

Conduct internal audit testing under the supervision of the Internal Auditor on all areas of the Bank based on the annual audit risk assessment and audit schedule.  Document procedures prescribed by audit programs in a meaningful and consistent format.  Document conclusions reached and exceptions noted based on the testing results.  Perform follow-up testing on prior audit findings when appropriate. 

#2        Assist External Auditors with Testing and Data Collection               

Collect requested information and perform procedures for various external auditors conducting engagements for the Bank.  Provide information to external auditors in the requested manner and format.

#3        Detailed Compliance Testing                                                             

Conduct compliance testing of specified areas rated as low risk by the Bank’s compliance auditors.  Document work performed in a meaningful and consistent manner.

#4        Report Review                                                                                   

Assist Internal Auditor with review of system reports related to activity, internal risks, and control functions.

SUMMARY
Supervise and coordinate the planning, oversight, evaluation and operational needs of all events and
workers engaged in converting facility to accommodate ongoing building event load, custodial services,
maintenance, mechanical reports, preventative maintenance and repair plans, development and
coordination of service contracts and projects.

ESSENTIAL DUTIES AND RESPONSIBILITIES: include the following. Other duties and responsibilities
may be assigned.
1. Hire, train, supervise, and evaluate skilled and semi-skilled workers engaged in setup, operation,
and tear down of event related equipment, maintenance and custodial services.
2. Integrate the conversion and maintenance activities with the customer service and programming
activities of the facilities.
3. Inspect and evaluate physical condition of facility and equipment to keep building up to date and
report recommendations of updates to supervisor.
4. Monitor expenses; prepare budgets for labor, materials and services necessary for conversion,
maintenance and custodial activities.
5. Maintain relationships with various agencies (contractors, fire inspection, elevator, sprinklers, etc)
to accomplish compliance with codes and to resolve building maintenance needs and concerns.
6. Assign work projects to staff and provide direction to improve methods and productivity.
7. Analyze event information to meet users’ equipment and service needs, prepares staff schedules
and work plans for setup, operation, and tear down crews.
8. Analyze operations data and recommend building modification, updated equipment, or changes in
operating procedures to maximize energy efficiency.
9. Establish and execute preventive maintenance on all equipment and systems to insure proper
working order and carry out repairs where needed. Develop and maintain necessary records and
reports such as: equipment and supply inventories, accident and damage reports, monthly
expense and activity reports, and personnel records.
10. Perform ground maintenance by picking up trash on grounds, removes snow from
doorways/walkways, spreads ice melting materials, trims grass and maintains trees.
11. Assist in and oversee that maintenance activities are executed in a safe and professional manner.
12. Oversee that all events are coordinated and executed in a professional and safe manner.
13. Customer Focus: Dedicated to meeting and/or exceeding the expectations and requirements of
internal and external customers.
14. Integrity and Trust: Widely trusted and is seen as a truthful individual who keeps confidences,
admits mistakes, doesn’t misrepresent him/herself and is highly respectful of others.
15. Communication: Consistently exhibits courteous, respectful, non-defensive and appropriate
communications and presents information in a concise and understandable format.
16. Teamwork: Works cooperatively with others in the accomplishment of joint tasks and common
objectives. Contributes to a positive work environment, fosters collaboration and provides a
tangible contribution.

SUPERVISORY RESPONSIBILITIES

Directly supervise employees in the Operations Department. Carry out managerial responsibilities in
accordance with the organization's policies and applicable laws. Responsibilities include interviewing,
hiring, and training employees; planning, assigning, and directing work; appraising performance;
rewarding and disciplining employees; addressing complaints and resolving problems.

QUALIFICATIONS
The requirements listed below are representative of the knowledge, skill, and/or ability required. To
perform this job successfully, an individual must be able to perform each essential duty and responsibility
satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to
perform the essential functions.

EDUCATION and/or EXPERIENCE
1. The candidate must have a two-year degree or two years of experience in building conversion
activities and mechanical repair. Other combinations of training and/or experience that can be
demonstrated to result in the possession of knowledge, skills and abilities necessary to perform
the duties of this position will also be considered.
2. Must possess the ability to communicate effectively both orally and in writing.
3. Thorough knowledge of methods, practices, equipment and machinery used in setups, operation
and teardowns of general public facility maintenance procedures.
4. Knowledge and ability to execute safety programs.
5. Need to have considerable knowledge of the operation of plumbing, heating, ventilation and
other mechanical, electrical and building systems.
6. Working knowledge of occupational hazards and of necessary safety precautions. Must be able
to operate forklift, scrubber, skid steer, and other standard tools and equipment.
7. Working knowledge of occupational hazards and of necessary safety precautions.
8. Ability to hire, supervise, train necessary staff.
9. Ability to develop budget recommendations and to prepare and maintain records relative to event
labor costs.
10. Must be able to utilize standard computer systems for both building (HVAC, fire, etc) and
administrative (word processing, spreadsheets, etc.) purposes.
11. Ability to work with minimal supervision, establish priorities, and prepare budgets.

LANGUAGE SKILLS
1. Ability to read and interpret documents such as safety rules, operating and maintenance
instructions, and procedure manuals.
2. Ability to write routine reports and correspondence.
3. Ability to deal effectively and courteously with lessees, user groups, their representatives and the
general public.
4. Ability to speak and understand English.

MATHEMATICAL SKILLS
1. Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers,
common fractions, and decimals.
2. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

REASONING ABILITY
1. Ability to maintain a calm, composed presence in an often fast-paced environment where
multiple tasks, events and stimulus may occur simultaneously.
2. Ability to define problems, collect data, establish facts and draw valid conclusions.
3. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

CERTIFICATES, LICENSES, REGISTRATIONS
1. Applicant must possess current, valid driver’s license.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to
successfully perform the essential functions of this job. Reasonable accommodations may be made to
enable individuals with disabilities to perform the essential functions.
1. While performing the duties of this job, the employee is regularly required to stand; reach with
hands and arms; climb or balance; walk, sit, stoop, kneel, crouch, or crawl; and talk or hear.
2. The employee must regularly lift and/or move up to 50 pounds and occasionally lift and/or move
more than 100 pounds.
3. Specific vision abilities required by this job include close vision, distance vision, color vision,
peripheral vision, depth perception, and ability to adjust focus.
4. Must be flexible with hours including nights, weekends and holidays.
5. Ability to work varied schedules under diverse conditions and according to sometimes-stringent
time schedules.

WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters
while performing the essential functions of this job. Reasonable accommodations may be made to enable
individuals with disabilities to perform the essential functions.
1. While performing the duties of this job, the employee is frequently exposed to moving
mechanical parts and high, precarious places.
2. The employee is occasionally exposed to fumes or airborne particles, toxic or caustic chemicals,
outside weather conditions, risk of electrical shock, and vibration.
3. The noise level in the work environment is usually moderate.

Full Job Description